Frequently Asked Questions (FAQ):
I've never purchased anything online before. How do I use the shopping cart?
The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.
I've never shopped on the site before. Where should I start?
Before you start shopping, create a free account with us by clicking on the "My Account" link at the top of the page. You will need to create an account before you purchase any products.
If I don't see a product listed that I want, can I place a special order?
Yes, we can place special orders on specific products. Just complete the product request form and a sales representative will contact you as soon as possible.
Is it safe to use my credit card online?
Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.
What are your shipping charges?
What are your shipping charges?
Shipping charges for orders shipped within the United States are based on the table below. No International shipping. Ground shipping is not available for Alaska and Hawaii.
| Total Purchase |
Ground |
2nd Day Air |
Next Day Air |
| 0.00-$49.99 |
$7.95 |
$15.00 |
$30.00 |
| $50.00-$74.99 |
Free |
$20.00 |
$40.00 |
| $75.00-$199.99 |
Free |
$30.00 |
$60.00 |
| $200.00-$299.99 |
Free |
$40.00 |
$80.00 |
| $300.00-$399.99 |
Free |
$50.00 |
$100.00 |
| $400.00-$499.99 |
Free |
$60.00 |
$120.00 |
| $500.00-$599.99 |
Free |
$70.00 |
$140.00 |
| $600.00-$699.99 |
Free |
$80.00 |
$160.00 |
| $700.00-$799.99 |
Free |
$90.00 |
$180.00 |
| $800.00-$899.99 |
Free |
$100.00 |
$200.00 |
| $900.00-$1499.99 |
Free |
$125.00 |
$250.00 |
| $1500.00-$1999.99 |
Free |
$150.00 |
$300.00 |
| $2000.00-$2999.99 |
Free |
$200.00 |
$400.00 |
| $3000.00-$3999.99 |
Free |
$250.00 |
$500.00 |
| $4000.00-$4999.99 |
Free |
$300.00 |
$600.00 |
| $5000.00-$5999.99 |
Free |
$350.00 |
$700.00 |
| $6000.00 AND UP |
Free |
$400.00 |
$800.00 |
What if I already purchased a product and want to see if it has been shipped?
First, log-in and then click the "Order Status" tab at the top of the page. You are then able to view your order status and/or history.
What if I need to contact someone?
Click on the "Contact Info" tab at the top of the site. You will then enter the contact information page that will provide you with the necessary telephone numbers or email addresses.
What if I want to change my billing address or any other type of personal information?
Click on the "My Account" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Account Information" tab and make necessary changes.
What is difference between OEM, Compatible and Remanufactured.
|
OEM
Original Equipment Manufacturer (“OEM”) cartridges are brand new toner cartridges bearing the original brand names, such as HP, Lexmark, Brother, Canon, etc.
COMPATIBLE
Compatible laser toner cartridges are generally new toner cartridges manufactured by third-parties to meet or exceed OEM specifications. Compatible cartridges generally contain new components and are an economical alternative to expensive name brand cartridges.
REMANUFACTURED
Remanufactured cartridges are an economical alternative to expensive name brand OEM cartridges. These cartridges are professionally remanufactured and recycled to meet OEM specifications of quality and reliability. Typically, remanufacturing involves disassembling, inspecting, cleaning, replacing parts, reassembling, and filling with toner. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.
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What is the fastest way to find a product?
Type in the product name, product number, or description in the quick search box and click "go."
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